Store Policies

Shipping

Shipping is calculated at check out for domestic shipping within the continental 48 states, with a signature requirement. Buyer pays shipping. We prefer UPS, however we can accomodate special requests. Buyer assumes responsibility once we send the tracking number, if anything happens in transit to the instrument it is the buyer's responsibility to hold UPS/USPS/FedEx accountable, all instruments will be insured for their full value so this should be as simple as submitting a claim.

In-Store Returns

All Sales are FINAL; however returns/exchanges may be processed on a case by case basis within 10 days of purchase. The product must be in original condition and possess ALL original packaging. Exchanges may be subject to a 10% restocking fee. Please note that open boxes of reeds, mouthpieces, custom or special order items are ineligible for returns or exchanges. Thank you for shopping local with us!

Online Returns

All Sales are FINAL; however returns may be processed on a case by case basis within 10 days of purchase. Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all shipping & insurance costs and incurs a 10% restocking fee, unless the item was not received as described.

Privacy

Wally’s Music collects customer information to improve your overall shopping experience with us. We respect your privacy and are committed to maintaining and using this information responsibly.

We collect non-public personal information about you as a consumer, customer or former customer from the following sources:
Information we receive from you on our contracts, buy forms, sales documents or other forms.
Information about your transactions with us, our affiliates or others.

We do not disclose any non-public information about our customers or former customers to anyone, except to our affiliates and as permitted by law.

We restrict access to non-public personal information about you to those employees who need that information to provide products or services to you, and maintain safeguards that restrict access to your non-public personal information.

POLICY CHANGES AND QUESTIONS
Wally’s Music may update our privacy policy from time to time and use of the information we collect is now subject to the privacy policy in effect at the time of use. If you have any questions or concerns regarding our privacy policy, please contact us.